Big Kahuna Car Hire respects your privacy and is committed to protecting personal information provided when you browse our website, request a quote, make a booking, contact us, create a customer account, make a payment, or interact with our review services.
1. INFORMATION WE COLLECT
We may collect information needed to provide car rental services, including your first name, last name, phone number, email address, identification or passport details, driving licence details, booking dates, pickup and drop-off locations, selected vehicle, payment information, communications with our team, and information required for vehicle handover and return.
We may also collect technical information such as IP address, browser/device information, pages visited and security or diagnostic information when you use our website.
2. HOW WE USE YOUR INFORMATION
We use information to process and manage bookings, verify rental eligibility, communicate about reservations, provide customer support, process payments, manage vehicle handovers and returns, prevent fraud or misuse, maintain accounting and operational records, improve our website and services, and comply with applicable legal obligations.
3. PAYMENTS
Online payments are processed through Paystack. Big Kahuna Car Hire does not store your full card number or payment authentication credentials on our own servers. Payment processing is handled by the payment provider according to its own privacy and security practices. We retain transaction information needed to identify and reconcile a payment with a booking.
4. GOOGLE BUSINESS PROFILE AND REVIEWS
Big Kahuna Car Hire may connect its Google Business Profile to our administrative system to retrieve reviews associated with our own business listing and display them on this website. This connection is authorized by an administrator who has permission to manage the Big Kahuna Car Hire Business Profile.
Google Business Profile review information may include reviewer name, rating, review text, review date, review URL and related review metadata. We use this information to manage and display customer feedback and do not sell Google data or use it for unrelated advertising.
5. TRIPADVISOR AND OTHER REVIEW SERVICES
Where enabled, we may use an authorized third-party review service to retrieve and display reviews relating to Big Kahuna Car Hire. The information displayed is used for reputation management and customer information. Third-party services remain subject to their own terms and privacy policies.
6. SHARING INFORMATION
We may share information with service providers who help us operate the business, such as payment, hosting, communication, analytics, security and authorized review services. We may also disclose information where required by law, legal process, or to protect the rights, property or safety of Big Kahuna Car Hire, our customers or others.
We do not sell customer personal information.
7. DATA SECURITY
We use reasonable technical and organizational safeguards to protect information against unauthorized access, loss, misuse or alteration. Access to administrative systems is restricted according to user permissions, and sensitive API credentials are kept server-side.
8. DATA RETENTION
We retain booking, payment, customer and operational records for as long as reasonably necessary for business, accounting, dispute resolution, security and legal purposes. Review data may be retained while the relevant review integration is enabled or while it is needed for website and reputation management.
9. COOKIES AND SESSION DATA
Our website may use cookies or server-side session data required for login, booking workflows, security, preferences and normal website operation. Where analytics or other optional technologies are enabled, the relevant information may be described in our cookie or site settings.
10. YOUR RIGHTS
Depending on applicable Kenyan law, you may have rights regarding access to, correction of, objection to, restriction of, or deletion of personal information, subject to lawful exceptions and our legal or contractual obligations. Contact us using the details below to make a privacy request.
11. THIRD-PARTY SERVICES
Links to third-party websites and services are provided for convenience. Their privacy practices are governed by their own policies. Big Kahuna Car Hire is not responsible for the privacy practices of external websites.
12. POLICY CHANGES
We may update this Privacy Policy when our services, systems, legal obligations or third-party integrations change. The current version will be published on this page with its latest update date.
13. CONTACT
For privacy questions or requests, contact Big Kahuna Car Hire using the contact details published on this page and on our website.
1. INFORMATION WE COLLECT
We may collect information needed to provide car rental services, including your first name, last name, phone number, email address, identification or passport details, driving licence details, booking dates, pickup and drop-off locations, selected vehicle, payment information, communications with our team, and information required for vehicle handover and return.
We may also collect technical information such as IP address, browser/device information, pages visited and security or diagnostic information when you use our website.
2. HOW WE USE YOUR INFORMATION
We use information to process and manage bookings, verify rental eligibility, communicate about reservations, provide customer support, process payments, manage vehicle handovers and returns, prevent fraud or misuse, maintain accounting and operational records, improve our website and services, and comply with applicable legal obligations.
3. PAYMENTS
Online payments are processed through Paystack. Big Kahuna Car Hire does not store your full card number or payment authentication credentials on our own servers. Payment processing is handled by the payment provider according to its own privacy and security practices. We retain transaction information needed to identify and reconcile a payment with a booking.
4. GOOGLE BUSINESS PROFILE AND REVIEWS
Big Kahuna Car Hire may connect its Google Business Profile to our administrative system to retrieve reviews associated with our own business listing and display them on this website. This connection is authorized by an administrator who has permission to manage the Big Kahuna Car Hire Business Profile.
Google Business Profile review information may include reviewer name, rating, review text, review date, review URL and related review metadata. We use this information to manage and display customer feedback and do not sell Google data or use it for unrelated advertising.
5. TRIPADVISOR AND OTHER REVIEW SERVICES
Where enabled, we may use an authorized third-party review service to retrieve and display reviews relating to Big Kahuna Car Hire. The information displayed is used for reputation management and customer information. Third-party services remain subject to their own terms and privacy policies.
6. SHARING INFORMATION
We may share information with service providers who help us operate the business, such as payment, hosting, communication, analytics, security and authorized review services. We may also disclose information where required by law, legal process, or to protect the rights, property or safety of Big Kahuna Car Hire, our customers or others.
We do not sell customer personal information.
7. DATA SECURITY
We use reasonable technical and organizational safeguards to protect information against unauthorized access, loss, misuse or alteration. Access to administrative systems is restricted according to user permissions, and sensitive API credentials are kept server-side.
8. DATA RETENTION
We retain booking, payment, customer and operational records for as long as reasonably necessary for business, accounting, dispute resolution, security and legal purposes. Review data may be retained while the relevant review integration is enabled or while it is needed for website and reputation management.
9. COOKIES AND SESSION DATA
Our website may use cookies or server-side session data required for login, booking workflows, security, preferences and normal website operation. Where analytics or other optional technologies are enabled, the relevant information may be described in our cookie or site settings.
10. YOUR RIGHTS
Depending on applicable Kenyan law, you may have rights regarding access to, correction of, objection to, restriction of, or deletion of personal information, subject to lawful exceptions and our legal or contractual obligations. Contact us using the details below to make a privacy request.
11. THIRD-PARTY SERVICES
Links to third-party websites and services are provided for convenience. Their privacy practices are governed by their own policies. Big Kahuna Car Hire is not responsible for the privacy practices of external websites.
12. POLICY CHANGES
We may update this Privacy Policy when our services, systems, legal obligations or third-party integrations change. The current version will be published on this page with its latest update date.
13. CONTACT
For privacy questions or requests, contact Big Kahuna Car Hire using the contact details published on this page and on our website.
Questions about this policy?
Contact Big Kahuna Car Hire using the details below.
info@bigkahunacarhire.co.ke +254 700 000 000 Mombasa Road, Nairobi, Kenya